Terms, in plain English

Who provides the service

Fit Ventures AI is a trading name of Fit Property Limited. Your contract is with Fit Property Limited, which provides the service under the trading name Fit Ventures AI.

In these terms, "we" and "us" mean Fit Property Limited. "You" means the business buying from us.

What we provide

We help you set up AI for the repeat jobs in your business, and teach you and your team to run it. You do the setup with our guidance; we do not build software or run it for you.

• The start session. Up to 2 hours with the owner and up to 2 staff, in person within 30 miles of Nottingham or by video. Before it, you fill in a short questionnaire and we agree in writing how your customers' details are handled. In the session we choose your first fixes, and set up your first fix with you. Within 7 days of the session you receive a written plan of up to 10 fixes in order of value, each with an estimate of the time or money it could save each month (an estimate worked out from your answers, not a promise), with the likely monthly cost of any AI tool. You also receive a one page Business Brain describing your business for your helpers to work from, and the Safe to Paste desk card. A follow up call of up to 30 minutes goes through the plan.
• A helper. AI set up for one area of your business (marketing, finance, operations or compliance), in one paid business AI account that you pay for directly, with its first skill. It includes a setup session of up to 90 minutes for up to 3 people, up to 2 rounds of changes, email questions for 30 days from its setup session, and a review call of up to 30 minutes.
• A further skill. One more repeat job for a helper you already have. It includes a setup session of up to 60 minutes for up to 3 people, 1 round of changes, email questions for 14 days from its setup session, and a review call of up to 30 minutes.
• Everything at once. The start session and its follow up call, all four helpers with one skill each, up to 2 rounds of changes per skill, email questions until the review visit, and one review visit of up to 2 hours in place of the four review calls. Your first fix from the start session is chosen from one of the four areas, in an agreed tool, and counts as that helper's first skill. The review visit is held within 3 months of the start session.

A skill is one repeat job, such as drafting a reply to each new enquiry. On our website and in your plan, a fix means a skill. It is working when it produces a usable draft from a real example, as we agree in writing before setup. A round of changes is one set of edits to a skill's instructions, sent together. A new job is a new skill, not a change. Every helper and skill comes with instructions tuned with up to 5 examples of your own writing, with customer details taken out. You also receive the Voice Library, a set of instructions that keeps drafts in your own tone. You keep everything we give you. You also get an AI setup board: a copy of our board template in your own Notion account, which you set up and control. It works on Notion's free plan today; Notion's own terms, limits and prices apply to your account, and we can't guarantee them. You invite us as a guest to the board only, not the rest of your workspace, and you can remove our access at any time. Customer details never go on it. It may hold the names of you and your staff who use AI; we treat those as client data, under the same data processing agreement (see Client data below) as any other personal information we handle for you.

We answer email questions within 2 working days, in working hours. We do not offer phone or out of hours support.

Monthly support. Optional, after setup: one call a month of up to an hour, small updates to your existing skills when your needs change or a rule that affects your business changes, for the monthly price. New skills are priced separately, at £250 each on our website [to confirm]. It runs month to month and either side can end it with one month's notice. A new helper is not included; it is priced separately.

Prices

Prices depend on the number of people who work in your business, full or part time. Fit Property Limited is not registered for VAT, so no VAT is added to these prices.

Start session

£350 for up to 10 people. £497 for 11 to 50.

Helper, with its first skill

£350 each.

Further skill

£250 each.

Everything at once

£1,500 for up to 10 people. £1,650 for 11 to 50.

Payment

1. Each item is paid in full before it starts. Work starts once it is paid for.
2. Everything at once can be paid in full, or in two equal payments at no extra cost: the first before the start session, the second before the first helper setup session. That is £750 twice, or £825 twice for 11 to 50 people.
3. If you have already paid for a start session and buy everything at once within 30 days of that start session, the start session fee comes off. If that fee has been refunded, it does not come off.
4. You pay for your own AI tools and software directly, in your own name. These are not included in our prices. Your plan shows their likely monthly cost before you buy anything.

What you do

1. Attend the sessions, with the people agreed.
2. Have the agreed AI tool, and the logins and permissions we agreed you need (your access), ready before each session.
3. Send the examples of your own writing before setup.
4. Complete the setup steps in your plan between sessions.
5. Check every AI output before it goes out.

What is not included

• Building software, writing code, or connecting systems in a way that needs a developer. We will tell you when that is needed.
• AI tool subscriptions and software.
• Doing your work for you, such as answering your emails or writing your posts.
• Fixing your IT, devices, email accounts, website or customer database.
• Legal, tax, HR or data protection advice. We set rules for what goes into AI; your own adviser covers the law.
• Anything that sends to your customers without a person checking it first.
• Cleaning, moving or importing data, and building or checking mailing lists.
• Travel beyond 30 miles of Nottingham, which we quote before booking.

If you want more time, more people or more changes than an item includes, you can add a further skill or a helper, or we quote for it in writing before any work starts.

Moving or missing a session

1. You can move a session free of charge with at least 48 hours' notice.
2. With less notice, we offer one new date within 14 days of the original date. If that session is also moved with less than 48 hours' notice or missed, it counts as held.
3. If we move or cancel a session, we offer a new date at no cost to you. If we cannot deliver something you have paid for, we refund the part not delivered.
4. Each item ends at a set point: the start session at its follow up call, or 30 days after the session if the call is not booked; a helper 30 days after its setup session; a further skill 14 days after its setup session; everything at once at the review visit. Rounds of changes must be sent within those dates. Anything not used by then can no longer be used, unless we caused the delay or the law says otherwise. Guarantee claims already made are not affected.

The guarantee and refunds

Your first fix. Before the start session, we agree in writing which fix we will set up first, what "working" means for it, and the tool and access you need to bring. In the session we set it up together. If it isn't working when the session ends at 2 hours, the session fee is refunded in full within 14 days. If the agreed tool or access isn't available, we set up the first fix with you at a second session within 14 days of the start session instead, and this promise applies to that session. A refund already due is not lost because of anything that happens later.

Your plan. If your written plan does not give you at least three fixes you would use for the needs we agreed in the start session, tell us within 14 days of receiving it and we will refund the start session fee within 14 days of hearing from you. If you bought everything at once, the amount refunded is the start session price for your size of business. The session fee is refunded once only, under this promise or the first fix promise.

Your helpers and skills. If you have attended the sessions and completed the agreed setup steps, and a skill isn't working at its review, we will help you troubleshoot it at no extra cost for up to 30 days from the review, stopping sooner once it works. This help does not count against your rounds of changes. We can't promise that every fix will work in every business. If a skill still isn't working after those 30 days, we will tell you why and what your options are. This promise is extra help and time, not a refund.

These promises are made by Fit Property Limited, and are in addition to your legal rights.

For businesses only

We supply our services only for business purposes. When you buy, you confirm that you are acting for purposes wholly or mainly within your trade, business, craft or profession. Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded or limited.

Drafts and checking

Everything the AI produces is a draft. A person in your business checks it before it goes anywhere. You stay responsible for what your business sends.

No promise of results

We do not promise a set number of hours saved, sales made or costs cut.

Client data

Before anything is set up, we agree in writing which customer details can go into AI and which never do, and, if we will see any of your customers' details, we both sign a data processing agreement: a contract that sets out how we may handle that personal information for you. You receive the Safe to Paste desk card, a one page list of what can and cannot go into AI, to print for every desk.

Changes to these terms

We may change these terms. The date at the top of this page shows when they were last updated. The version that applies when you buy is the one that applies to that purchase.

Law of England and Wales

These terms are governed by the law of England and Wales.

Contact

Questions about these terms? Email us at [email protected].